Delivery & Returns

Delivery

At Beadle & Crome we have our own delivery staff of full time employees that have been trained to make sure that your own delivery day is pleasurable and stress free.

Your Furniture is placed in your chosen room and we remove all packaging, our service may include making up sections of furniture in your home. If there are any specialist requirement such as wall mounting this can be discussed at the time of ordering and may be subject to a fitting charge, Deliveries will be morning up to 1pm and afternoons after 1pm

All delivery times given by us are approximate. We always give delivery times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.

We will make every effort to ensure that the goods you have ordered arrive undamaged, complete and without defect, should you find the goods to be defective in any way this should be noted on the delivery documentation which will be relayed to our Aftersales department who will then contact you. Please be advised this initial contact will be made by an experienced Aftersales Team Member who will be able to talk you through the best options available to bring your delivery issue to a resolution.

It is the customer’s responsibility to make sure that the furniture they select will fit into their home and that access is sufficient to execute delivery. Any structural alterations to the property such as removal of windows, doorframes, or the hire of specialist equipment or labour to gain access for the delivery will be the responsibility of the customer.

Beadle and Crome offer free delivery on all orders over £500 to destinations within 30 miles of the store (a £29.95 charge will be levied on orders under £500).

Beadle and Crome offer free delivery on all orders over £1000 to destinations up to 100 miles of the store ( a £79.95 charge will be levied on orders under £1000).

Each delivery is made by our own staff who will unpack ,remove packing, assemble and take to the room of your choice as part of our service to you.

Beadle and Crome reserve the right to add such additional charges as necessary to cover any unforseen delivery costs including, but not limited to; tolls, congestion charges, ferries and tunnel fees.

 

Returns

IN STOCK ORDERS:
If, after having placed your order for goods that are in stock, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by calling 01494 523249 or emailing us at sales@beadleandcrome.com

Bespoke Items or Special Orders
If the items ordered are not from stock, we will have commissioned a supplier to make them specifically for you. Unless we receive your written notification to cancel within 7 working days, we regret to advise you that we will have to charge you a cancellation fee. Any changes to specification of original orders must be notified by email and are not guaranteed.

WHAT IF I WISH TO RETURN MY ORDER?
Under the Distance Selling Regulations, if you buy items from stock, online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days after the day of receipt. This excludes any delivery charge. This will exclude special orders being manufactured in your choice of arrangement. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

WHAT IF THE GOODS ARE FAULTY?
In the unlikely event that your goods are faulty, please contact our dedicated aftersales service team on 01494 523249

We are unable to offer a refund or exchange on mattresses or any self-assembly furniture once assembly is part or fully completed.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.